Shipping conditions

Shipping & Processing

Our goal is to offer you the best possible shipping service, regardless of where you live.
We ship orders daily via our international and European logistics partners, ensuring careful processing and packaging.

Processing time

After receiving your order, processing usually begins within 1-3 working days.
During this time, your order will be checked, packed and prepared for shipping.

Delivery time

The shipping time, after processing, averages 6-9 working days.
depending on the destination country, shipping volume and logistics partner.

In many cases, however, your package will reach you after 5–7 days.
Please note that in individual cases (e.g., during holidays or high demand on shipping services) it may take up to 21 days for your delivery to arrive. (This may be due to COVID-19, warehouse issues, lost shipments, and other exceptional circumstances.)

We will of course keep you updated via email as soon as your order has been shipped.

Shipping costs

  • Shipping costs are displayed at checkout.

Return address

Please do not send returns to the shipping address.
but contact us first at support@kurozan.de .
You will then receive the appropriate return address as well as all other information regarding the return.

Our promise

  • Secure payment and buyer protection

  • Personal support – Available daily – No chatbot!

  • Transparent shipping process with shipment tracking

Thank you for your trust.


If you have any questions, our support team is available at support@kurozan.de Always happy to help.